Product Recall


Product recall claims are unique in that they regularly cross jurisdictional boundaries and require crisis-management skillsets, in addition to technical expertise in causation and costing. We have developed the crisis-management skillsets and we have the resources to provide same-day response, setting out the framework within which the problem may be addressed. 

Apart from our own in-house expertise in all aspects of property, financial lines, contents and casualty arenas, we have developed an extensive network of other experts who specialise in particular product fields such as production technology, forensic science, infestation etc. We also earn the trust and respect of all stakeholders by impartially gathering all evidence, protecting that evidence for defence or recovery purposes.

Because of our ability to get to the root cause of a product laibility problem, we are honoured to be regularly chosen as the adjuster of choice for these projects. The key outcomes for our clients include a fair and accurate determination of liability, of contribution, of recovery and of cost.

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