Desk Expert

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Desk Expert provides a complete cradle to grave  solution for low value/high volume claims through a dedicated staff specifically trained in desktop claims handling and conversation management techniques. 

Through inbuilt management and escalation protocols, we are supported by the full range of technical skill sets throughout the Thornton Group organisation. Validation support includes deployment of our contents validation solution, ThornPower. We also have trained jewellers to respond to jewellery claims. We work to agreed KPIs regarding response times, compliance and spend control.


Miriam Malone is the Operations Director at Desk Expert.   She has been with the company 10 years and came from a loss adjusting background with an international loss adjusting company.  Miriam achieved the Dip LA qualification.   She is a founder Director of Desk Expert Limited and has worked in collaboration with many of our corporate clients in designing response, desk claims adjusting and field referral protocols. Miriam has also designed protocols for populating corporate client proprietary systems, both for front end pieces and file resolution stages.

INFORMATION LINE 0818 306 306     -    INFO@THORNTONGROUP.IE      -      GREENHILLS ROAD, DUBLIN 24, D24 RH59, IRELAND      -      COPYRIGHT ©  2018